UT Direct
UT Direct is a customizable university portal that provides personalized information based on your EID.
UT Direct provides information about your classes, your college, your job, or the university in general. UT Direct automatically recognizes your campus and roles. This knowledge enables UT Direct to personalize some of the information that you receive. You can change many of the default settings such as choosing the tabs that appear on your UT Direct page, and changing the content and layout of those tabs.
- Online services allow you to interact with the university to complete tasks, such as paying tuition
- Receive official notifications from the university, as well as important messages and campus spotlights, using the Message Center
- Customize UT Direct by choosing tabs, content, and layout just for your needs
- View content such as articles from the Daily Texan using channels
- Store frequently visited links and organize them in bookmarks
- Use stickies to store brief messages to remind yourself of tasks and other important information
- Find out what's going on around campus with the Events Calendar
UT Direct is available at no cost to UT students, faculty, and staff.
Overview
This document defines the service level agreement for UT Direct.
Availability: 99.39%
Service description
UT Direct is a campus portal which enables users to easily access university services in a customized and personalized environment that provides a consistent framework and authentication across applications. The UT Direct API allows developers to brand their applications with a common look and feel. The UT Direct home page allows users to customize the content they see, and to bookmark the sites they visit most frequently.
Intended users
UT Direct can be used by student, faculty, and staff.
Supported computing environment
- A qualified web browser.
- For proper functionality, users should have JavaScript and cookies enabled on their browsers.
Technical support
Both Tier 1 and Tier 2 technical support is available during normal business hours. Routine requests are typically addressed within one business day.
UT Direct end-users and application owners should report issues with UT Direct infrastructure to the UT Service Desk, which provides Tier 1 (basic) support for the service. The UT Service Desk will escalate issues as appropriate to the ITS Applications Web Technologies Team. Users should report issues with an application to the developers of that application. Contact information for each application is available in the UT Direct footer.
Tier 1
The UT Service Desk will provide Tier 1 support for end-user and application owner problems to the greatest extent possible. The UT Service Desk can be contacted during business hours at 512-475-9400.
Tier 2
The UT Service Desk may escalate issues internally to Tier 2 support. Routine requests are typically responded to within one business day. Routine requests are typically resolved within three business days.
Tier 3
The UT Direct team at ITS Applications provides Tier 3 support. Requests are typically responded to within one business day, and are typically resolved within three business days. Tier 3 support is available via the UTD Stewards email list at utd-stewards@utlists.utexas.edu.
Maintenance
ITS will notify customers about both scheduled and unscheduled maintenance using the Alerts and Outages page of service availability and service delivery issues. Services may not be available during the maintenance periods.
Scheduled maintenance for the UT Direct service is essential for upgrades and to maintain security, and may occur the third Sunday of the month, from 1 to 2 a.m. To the maximum extent possible, installation of service, application, and security updates will be performed during scheduled maintenance. Scheduled maintenance window will be announced on the Alerts and Outages page.
Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the Alerts and Outages page.
Change notification: ITS will notify customers using the Alerts and Outages page of service availability and service delivery issues for UT Direct.
User responsibilities
UT Direct users and identified application owners agree to be aware of and adhere to the university's Acceptable Use Policy.
UT Direct application owners agree to register UT Direct applications in the Application Registry.
UT Direct application developers should be familiar with university Web application security standards and with the guidelines for secure Web application development found here: Minimum Security Standards.